You're already using it. Do you know what it's doing for you?
Every day, across thousands of GP practices, NHS Trusts and community services, clinicians use SMART Referrals to refer patients to the right service, with the right information, first time.
The Problem
Referral rejection is bigger than most people realise
When a referral is rejected – because information is missing, incomplete or doesn’t meet the criteria – the consequences ripple outwards.
Clinicians start again
Forced to re-enter data and restart failed referrals from scratch.
Patients wait longer
Experiencing critical delays in getting the right care at the right time.
Everyone absorbs the cost
Wasted administration hours strain budgets across the entire system.
EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST
What this means
Better for patients
Faster access to the right service and treatment.
Better for clinicians
Less admin, fewer follow-ups, more time for care.
Better for the NHS
Reduced waste, lower costs, stronger services.
WHAT MAKES US DIFFERENT
Bespoke, intelligent and built around your service
Every SMART Referral Form is developed in close collaboration with the clinicians and services that use it. No two are the same – because no two services are the same.
Mandatory fields & validation
Referrals only submit when all required information is in place.
Show & Hide functionality
Only relevant sections appear based on user input – faster and less error-prone
Automated field population
Patient data pulled through automatically, reducing manual entry and mistakes
Referral Routing
Helps ensure referrals reach the correct service first time
Fully coded to record
Every referral captured accurately for reporting and audit
Current Approved Guidance
Referral forms reflect the latest approved pathway requirements and service guidance
The Impact
The impact goes well beyond the referral form
When the right information reaches the right service first time, every part of the pathway benefits – clinicians, administrative teams, providers, and most importantly, patients.
Time saved for clinicians
Less time completing, correcting and resubmitting referrals – more time with patients
Less admin burden
Automated population and validation eliminates unnecessary manual steps across the team
Better triaging
Receiving services get complete, accurate referrals – improving triaging and reducing wasted appointments
Shorter waits
Patients reach the right service faster, with fewer rejections, delays and repeated consultations
NHS Net Zero
Fewer unnecessary appointments means a measurably reduced carbon footprint
Equitable, transparent care
Supporting clinicians to deliver fair, needs-based referrals for every patient
ROI CALCULATOR
Want to see the financial case in numbers?
We can demonstrate the potential cost savings specific to your organisation using our interactive ROI calculator – built on NHS Reference Costs. Ask us for a live demonstration.
GET IN TOUCH
We’d love to show you more
Whether you’re a GP practice, NHS Trust, community provider or integrated care team, we’d welcome the opportunity to demonstrate what SMART Referrals could do for your service specifically.