Bridging the gap: DXS as your partner between primary and secondary care

Designed with clinicians, for clinicians – referral forms that work for everyone

The NHS referral pathway often feels like a game of broken telephone. Primary care teams spend hours completing forms only to face rejections, while secondary care colleagues struggle with incomplete referrals and missing information that require callbacks and delays.

At DXS, we bridge these two worlds by understanding pressures on both sides and designing solutions that work for everyone.

The challenge

• Primary care: Multiple referral pathways with different requirements, lengthy forms, and constant worry about including enough information to prevent rejection.
• Secondary care: Inconsistent referral quality, omission of critical details, and triage teams spending valuable time chasing basic information rather than making clinical decisions.

Our solution: SMART Referrals

DXS SMART Referral Forms are designed with input from both primary and secondary care teams:

• For primary care: Streamlined forms with auto-population, real-time validation, and clear guidance on requirements.
• For secondary care: Consistent, complete information in standardised format, reducing callbacks and enabling efficient triage.

Real results

Our SMART Referral Forms have shown real results and impact on referral rejection rates, saving time and enabling clinicians to return to what they do best — patient care. See how a SMART Infertility Referral Form has revolutionised infertility service.

Let's talk

Every NHS organisation faces unique referral pathway challenges. We believe the best solutions come from listening to both sides. Whether you're struggling with referral rejections, administrative or efficiency burdens, we're here to help find the balance.

Find out more about SMART Referrals

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