The NHS needs organisations to work together. So, what gets in the way of collaboration?

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Collaboration sounds simple. Until you try to make decisions across organisational boundaries. Here’s what separates the partnerships that deliver from the ones that stall

By David Parker, Head of Sales & Accounts at DXS

The NHS 10 Year Health Plan sets out an increasingly collaborative model of care: organisations working together, agreeing shared priorities and delivering more integrated services around the needs of local populations.

The ambition is compelling. Delivering it is considerably more difficult.

Leaders working across integrated care systems, place-based partnerships and neighbourhood health models are discovering that good intentions and shared objectives are not enough. What often separates collaborations that deliver from those that stall is not the strength of the vision, but the structures supporting it.

Governance matters. Decision-making authority matters. Digital infrastructure matters. Increasingly, so does clarity about how collaborative work will be funded.

Partnerships must be able to move forward even when participating organisations have different priorities, budgets, accountability lines and operational pressures. They also need a clear answer to a deceptively simple question: who pays for collaboration to happen?

The collaboration paradox

There is a paradox at the heart of NHS collaboration.

Organisations are being asked to work together more closely than ever, while many of the structures and incentives surrounding them still reinforce organisational autonomy.

A trust must meet its financial responsibilities. A local authority must manage social care budgets. Primary care organisations must deliver against their own commissioning and contractual requirements.

Each responsibility is legitimate. But when organisational priorities pull in different directions, collective progress becomes difficult.

Decisions take longer. Compromises become narrower. Innovation is diluted to accommodate multiple approval structures.

Collaboration therefore requires more than inviting the right organisations into the same room. It requires a model that allows them to act collectively.

What makes collaboration work?

Research and experience from NHS systems suggest that several characteristics appear consistently in partnerships that work well.

  • A clear, shared purpose
    Successful partnerships are explicit about the problem they are solving together and the outcome they are trying to achieve. General agreement on broad principles is rarely enough. Organisations need a common goal against which decisions can be tested.
  • Delegated decision-making authority
    A partnership board or leadership group needs genuine authority to make agreed decisions. When every proposal must be referred back to separate trusts, councils, providers or commissioning bodies, progress becomes slow and fragmented.
  • Recognition that organisational and partnership interests may differ
    Genuine collaboration sometimes requires one organisation to absorb short-term cost, disruption or risk because doing so supports a wider system objective. Partnerships need an agreed way to recognise and manage those trade-offs.
  • Strong, shared leadership
    Effective collaboration depends on leadership that actively combines the strengths of participating organisations and can speak with authority on behalf of the partnership. It requires more than a chair coordinating representatives whose primary accountability remains elsewhere.

These characteristics provide an important foundation. But governance alone cannot overcome every barrier.

The hidden barrier: commissioning and funding clarity

A critical question remains unresolved in many collaborative programmes: how should the work of collaboration itself be funded?

When organisations come together to explore problems, design solutions or develop new models of care, that process requires time, expertise and resources. Yet funding arrangements are often designed around established organisational responsibilities or the procurement of predefined solutions.

This creates a gap.

The Strategic Commissioning Framework encourages integrated care boards and their partners to work collaboratively. However, there can be less clarity about how collaborative exploration, co-design and early development should be resourced – or how solutions emerging from that work can subsequently be commissioned and scaled.

This is more than an operational inconvenience. It’s a systemic challenge.

As the NHS increasingly expects organisations to work across boundaries, it must also consider how the collaborative work itself is funded and how jointly developed solutions move into implementation.

Without clear pathways, promising partnerships can stall at precisely the point where ideas need to become deliverable services. Governance may be sound and stakeholders aligned, but the route to funding and commissioning remains uncertain.

The infrastructure barrier: digital silos

Collaboration also becomes significantly harder when the supporting technology remains fragmented.

Clinicians referring patients across services should not need to re-enter the same information into multiple systems. Teams working across organisational boundaries should not have to search disconnected portals for the information required to coordinate care.

Yet in many environments, that remains the reality.

Disconnected systems increase administrative burden, introduce avoidable duplication and make integrated pathways feel fragmented to the people using them.

Digital infrastructure should therefore be treated as a foundation for collaboration rather than a secondary technical consideration.

Shared and interoperable platforms can support more consistent workflows, improve the movement of information and make cross-organisational pathways easier to navigate.

Technology cannot resolve unclear governance or funding. But poorly connected technology can prevent otherwise well-designed partnerships from operating effectively.

Designing for genuine partnership

The strongest cross-organisational collaborations are designed around partnership from the beginning rather than being expected to function around structures created for individual organisations.

That requires fundamental questions to be answered early:

  • What decisions should be made at partnership level?
  • Which responsibilities need to remain with individual organisations?
  • What authority does the partnership leadership genuinely hold?
  • How will shared work be resourced?
  • How will success be measured across the whole pathway rather than within each participating organisation?

It also requires honesty about where established structures may inhibit collective working.

Capital funding allocated provider by provider can create competing incentives. Performance measures focused exclusively on organisational output can discourage system thinking. Contractual models that place organisations in competition may undermine the relationships required for partnership.

Many of these barriers cannot be resolved by a partnership board alone. They require wider engagement with national bodies, regulators and policymakers about how governance, funding and accountability structures can enable collaboration rather than constrain it.

Getting the foundations right

Neighbourhood health services, integrated care pathways and cross-organisational initiatives offer a genuine opportunity to organise care more effectively around patients and communities.

But opportunity only becomes delivery when the foundations support it.

Organisations can share the same ambition and still struggle to act if authority remains fragmented, funding is uncertain, accountability is unclear or digital infrastructure reinforces organisational boundaries.

The answer is not to step back from collaboration. It’s to design for it more intentionally.

Clear purpose, delegated authority, shared leadership, connected digital infrastructure and explicit funding models are not administrative details added after a partnership has been formed. They are the conditions that make meaningful partnership possible.

As the NHS moves towards increasingly integrated models of care, addressing these conditions will determine whether collaboration remains an aspiration – or becomes a practical way of delivering better services.

David & the DXS Team


Interested in how integrated referral pathways and connected digital infrastructure can support effective cross-organisational collaboration? Get in touch – hello@dxs-systems.co.uk

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